Troubleshooting and FAQ

Quick answers to the most common questions.

The coffee specs do not show on my product cards

Check that the metafields exist and have values on the product, and that Theme settings → Product card uses the same namespace and key, for example custom.origin. Then make sure the section uses the Brew specs card style. See Coffee product details.

The Menu item in the block must match the top-level menu title exactly, including in translations. See Mega menu.

Filters are missing on a collection

Install Search & Discovery, add filters in the app, and turn on Enable filtering in the Collection section. Collections with more than 5,000 products show no filters.

Star ratings do not show

Ratings come from a reviews app. Check that the app saves ratings to Shopify’s rating metafields and that Show product rating is on.

Complementary products are empty

Add complementary products for each product in the Search & Discovery app. Related products work automatically, but need some sales history.

The free shipping bar shows the wrong amount

Make sure the amount in Cart settings matches your shipping rate, and add amounts for other currencies.

The logo is hard to see over my hero image

Upload an inverse logo and pick a Floating state color scheme with light text. See Header.

I changed theme code and my changes disappeared

Code edits are not kept when you update the theme. Keep a list of edits and apply them again, or ask your developer.