Shopify Partner Support and maintenance
Stores we look after
About us
Most stores do not break. They drift. An app update changes a template, a campaign adds a script nobody removes, a theme goes two versions behind, and a year later the storefront is slower and harder to edit than the day it launched. A retainer is how that stops being your problem. You get a developer who already knows the store, a plan for what gets worked on each month, and a written record of every change made to it.
What a retainer covers
A retainer is not an open-ended promise. It is a set of hours and a list of what those hours are spent on, agreed before it starts and reviewed with you each month.
The things that stop a customer finishing an order, handled first and in order of what they cost you.
Updates applied on purpose, on a schedule, with your customisations kept intact.
Measured on your own storefront on mobile, not on a synthetic page nobody visits.
The routine work that only ever matters on the day something goes wrong.
The store changes that a marketing calendar needs and a developer usually blocks.
The backlog that never justifies a project but adds up over a year.
Our Shopify support and maintenance services
Most stores need two or three of these regularly and the rest occasionally. Which is which depends on how much of the storefront your team can already change without us.
The monthly arrangement. A block of hours, a priority list you own, and a developer who does not have to relearn the store each time.
Checks on a schedule so a slow storefront is found by us rather than reported by a customer.
Apps are where most storefronts quietly break. This is the work of keeping the stack from fighting itself.
The unglamorous routine that decides how bad a bad day gets.
Store changes your marketing calendar needs, without a project brief for each one.
Retainer work for larger catalogues and multi-store setups, including the surfaces only Plus exposes.
Why Enstacked
You are not raising a ticket into a pool. The person working on your store this month is the person who worked on it last month and knows why the theme is put together the way it is.
Every month you get a report of what was worked on and how the hours were spent, including the ones that were not. A quiet month should look like a quiet month on the invoice conversation.
Work happens on a preview theme. You see it on your own storefront before it is live, and publishing is a decision you make, not one we make for you.
A log of what changed, when, and why. It is what lets another developer pick the store up without reverse engineering it, and it is yours whether or not you stay with us.
Some problems are the theme, some are an app, and some are not worth the hours. If the honest answer is to change the app rather than to keep patching around it, that is the answer you get.
No proprietary layer, no lock-in, no agency-only tooling. The code is standard Shopify, the access is yours, and leaving costs you nothing but the notice period.
Our case studies
Industries we serve
A store with two launches a year and one with a promotion every fortnight need different things from the same retainer. The plan starts from your calendar, not from a template.
How we work
Nothing about a retainer should be a surprise. You know what is covered, who is doing it, and what it cost, before the invoice arrives.
What you actually have
We go through the theme, the apps, the templates in use and the current speed numbers, and write down what we find. You get that document whether or not you go ahead.
Agreed in writing before anything starts
What is inside the retainer, what is quoted separately, how many hours a month, and how fast we respond to each class of issue. All of it written down, so neither side is guessing later.
Set up once, properly
Staff accounts with the permissions we actually need, a preview theme to work on, a backup of the current theme, and one channel where requests go so nothing gets lost in an inbox.
Priorities you set, work you approve
You set the priorities at the start of the month. Work happens on the preview theme, you see it on your own storefront, and it publishes when you say so. Urgent faults jump the queue by agreement, not by argument.
What was done, what it cost, what is next
At the end of each month you get the change log, the hours, the current speed numbers and a short list of what we think should be next. Then the cycle starts again.
Support plans
Which one fits depends on how much changes on your storefront in a normal month. A store that ships one campaign a quarter and one that ships every fortnight are not the same problem.
Custom / month
Most chosen
Custom / month
Custom
Client testimonials
Rated by clients on
When we were looking to hire developers, we anticipated that it would be challenging to find the ideal developers for our team. Then we partnered with Enstacked and we are impressed by their expertise in hiring remote developers and their services.
We turned to this IT development company for custom software development, and they delivered beyond our expectations. Their ability to understand our unique business needs and provide tailored solutions has been invaluable to our growth and efficiency.
Enstakced has been doing an excellent job with the software and helping the client transform it into a SaaS platform. A responsive and organized team, their communication is awesome, with daily reports and regular calls for project updates. The team's availability has secured an ongoing partnership.
When we were looking to hire developers, we anticipated that it would be challenging to find the ideal developers for our team. Then we partnered with Enstacked and we are impressed by their expertise in hiring remote developers and their services.
We turned to this IT development company for custom software development, and they delivered beyond our expectations. Their ability to understand our unique business needs and provide tailored solutions has been invaluable to our growth and efficiency.
Enstakced has been doing an excellent job with the software and helping the client transform it into a SaaS platform. A responsive and organized team, their communication is awesome, with daily reports and regular calls for project updates. The team's availability has secured an ongoing partnership.
When we were looking to hire developers, we anticipated that it would be challenging to find the ideal developers for our team. Then we partnered with Enstacked and we are impressed by their expertise in hiring remote developers and their services.
We turned to this IT development company for custom software development, and they delivered beyond our expectations. Their ability to understand our unique business needs and provide tailored solutions has been invaluable to our growth and efficiency.
Enstakced has been doing an excellent job with the software and helping the client transform it into a SaaS platform. A responsive and organized team, their communication is awesome, with daily reports and regular calls for project updates. The team's availability has secured an ongoing partnership.
When we were looking to hire developers, we anticipated that it would be challenging to find the ideal developers for our team. Then we partnered with Enstacked and we are impressed by their expertise in hiring remote developers and their services.
We turned to this IT development company for custom software development, and they delivered beyond our expectations. Their ability to understand our unique business needs and provide tailored solutions has been invaluable to our growth and efficiency.
Enstakced has been doing an excellent job with the software and helping the client transform it into a SaaS platform. A responsive and organized team, their communication is awesome, with daily reports and regular calls for project updates. The team's availability has secured an ongoing partnership.
Before you commit
Send us the storefront URL. You get a health check of the theme, the apps and the current speed numbers, with a short list of what is worth fixing first and no obligation to book anything.
No obligations. No spam.
A monthly block of hours spent on fixes, theme and app updates, speed checks, security and backups, campaign and content work, and small improvements. What is in and what is quoted separately is agreed in writing before the retainer starts, so there is no argument about scope later.
Response times are agreed in your plan and written down, with faults that stop customers ordering ahead of everything else. We do not publish a single figure here, because the honest answer depends on the plan and we would rather commit to something specific with you than print a number on a page.
No. Taking over a store somebody else built is normal, and the store review is the step that makes it work: we go through the theme, the apps and the templates first and write down what we find, so nothing gets discovered halfway through a fix.
You get a report showing what was worked on and what was not used. How unused hours are treated, whether they roll over or lapse, is agreed in your plan rather than decided after the fact. A quiet month should be visible as a quiet month.
No. Work happens on a preview theme, you review it on your own storefront, and publishing is your decision. The only exception is an agreed emergency procedure for a fault that is actively costing you orders, and that procedure is written down too.
Yes. Diagnosing app conflicts, cleaning out snippets left behind by removed apps, and replacing hard-coded embeds with app blocks are all normal retainer work. What we cannot do is fix code inside somebody else's app, so where the cause is the app itself we tell you that and help you decide whether to raise it with them or replace it.
It keeps it measured, which is the part most stores skip. Core Web Vitals are checked on mobile on your own pages, scripts are reviewed as they are added, and a regression is found in the month it appears rather than a year later. What no retainer can do is offset a stack of apps that each inject heavy scripts into every page, and we will tell you when that is what is happening.
You keep everything. The code is standard Shopify, the access is yours, and the change log goes with you so another developer can pick the store up without reverse engineering it. There is no proprietary layer and no agency-only tooling to unpick.
Yes, including multi-store setups, shared components across storefronts, B2B templates and the checkout surfaces the plan exposes. Enstacked is a Shopify Partner and works on Plus; it is not enrolled in the separate Plus Partner programme.
